Privacy Policy

Our Commitment to Privacy

 

At UVClean House (“UVCleanHouse”), we value our customers and respect your privacy. This Privacy Policy (“policy”) describes the personal information we collect about you, why we collect it, and how we use and disclose it through our website. If we materially change this policy, we will notify you of the change(s) by posting a notice on our website and posting an updated version of the policy on our website as well. If you have any complaints, questions or comments about this policy, please navigate to contact us at support@uvcleanhouse.com to submit a ticket at any time. Customer service will typically get back to you within 24 hours. You may also contact us at :

UVCleanHouse,

655 Montgomery St San Francisco, California 94111 United States of America

+1 510-322-8260

Privacy Policy last updated October 23th, 2020

 

What Kind of Information Does UVCleanHouse Collect from Me?

 

We may collect personal information from you, such as your name, email address, postal address,, phone number, and credit/debit card number when you place an order online or by phone, create an account with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We only store your order history and contact information. We do not store or process your credit/debit card information on our servers. We may also collect information related to your browsing history, search history and your interaction with the website or our advertisements. If you search or purchase products on our website, we may also collect information related to the product categories you are interested in and/or the types of products purchased.

 

When you visit uvcleahouse.com, we collect navigational information, such as browser type and version, service-provider identification, IP address, and the website from which you came. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information. For more information see section below “How Does UVCleanHouse Use Cookies?”

 

By submitting a telephone number to UVCleanHouse you agree that a representative of UVCleanHouse can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products.

 

How Does UVCleanHouse Use My Information?

 

The use of your information is primarily to enable us to provide you with products through our website, but we may also use your personal information in the following ways:

 

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment;
  • To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
  • To administer and fulfill our contests and other promotions;
  • For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; track and categorize your activity and interests on our website, including by identifying the different devices you use; and to enrich your experience on our website;
  • For marketing and advertising, such as to: send you marketing and advertising communications; and to customize the marketing and advertising that we show you;
  • For analytics, such as to: understand how you use our website; understand how you shop with us; and to improve our website;
  • To analyze trends and statistics; and/or,
  • To contact you if necessary.

We may use your navigational information to analyze trends and traffic to our website.

 

We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.

 

 

Does UVCleanHouse Share or Disclose My Information?

 

When you place an order on www.uvcleanhouse.com or by phone, your credit/debit card information is securely transferred via Shopify payments or Apple Pay, all of which are reputable payment processors. Your contact information is sent to our warehouse so that they can fulfill your order. We may also share your information with other third parties as necessary to provide our products to you and to help us market or advertise to you. These third parties may also use such information to allow us to analyze our customer base in order to improve the quality, variety, and availability of products and services offered and/or to enhance your experience with us. We implement written agreements with third parties like Shopify which require those third parties to protect and secure your data in accordance with this policy as well as applicable laws.

 

We may also disclose your information to third parties where we sell any or all of our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger, where we are legally required to disclose your information, including, but not limited to, pursuant to a valid subpoena, order, search warrant or other law enforcement request, or where we are contractually obligated to disclose it.

 

Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

 

We do not sell your personal information to third parties.

 

UVCleanHouse does not share your information with any other third party other than those outlined above unless we are permitted or required to do so by law.

 

How Does UVCleanHouse Use Cookies?

 

UVCleanHouse and its marketing partners use form elements and/or cookies to collect information and enable certain technology solutions used to operate our online store and to market our products. A cookie is a short line of text that attaches to your browser when you visit a website or view a particular advertisement. This cookie can then be identified to determine how often you have visited a website or seen particular advertisement. Cookies are otherwise generic and cannot be used to access any other information on your computer.

 

UVCleanHouse uses cookie data we collect to operate, maintain, enhance, and provide the features, information and services outlined at www.uvcleanhouse.com. UVCleanHouse may also use this information to understand and analyze the usage trends and preferences of our users, to improve the way the website and UVCleanHouse technology works and looks, and to create new features and functionality. Cookie data may also be used by UVCleanHouse marketing partners to enhance our customers' advertising experience on www.uvcleanhouse.com or other venues across the internet.

 

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

 

We do not track our users across time or across websites. We do not use flash cookies on our website.

 

How Do I Access or Change My Information?

 

You can review and change certain personal information related to your use of www.uvcleanhouse.com (such as your name and contact information). To access your information, simply Log In to your account using your email address and password, and you will be able to edit your personal information in your customer dashboard.

 

 

How Do I Make Choices About Receiving Promotional Communications?

 

UVCleanHouse wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting us via www.uvcleanhhouse.com/pages/contact-us. Additionally, you can opt out of email messages at any time by clicking the “opt-out/Unsubscribe” link at the bottom of any marketing message you have received from us.

 

Please be sure to include your full name and the email address you used when you registered with or made a purchase on uvcleanhouse.com or by phone. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file. It may take up to 10 business days to process your email request, during which period you may continue to receive communications from us.

 

Please note that when you make additional purchases at uvcleanhouse.com or by phone, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

 

How Do I Know My Personal Information is Secure?

 

We strive to provide you with a safe and convenient shopping experience. We use commercially reasonable physical, electronic and managerial procedures to safeguard and secure information we collect on our website. When you enter your personal information on uvcleanhouse.com, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us and then to Shopify and Apple Pay for payment processing.

 

However, the transmission of information via the internet is not completely secure and therefore, we cannot guarantee the security of information sent to us electronically through our website, and the transmission of your information is therefore entirely at your own risk. Please note that we will never request your password, username, credit card information or other personal information through email.



What About Links to Other Websites?

 

For your convenience and information, our website contains links to other websites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked website. We recommend that you review the privacy policy of any website that you access through our website. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

 

Users Only of Legal Age of Majority

 

Our website is designed and intended for those who have reached the age of majority (18 years of age). By using our website, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

 

No one under age 13 is authorized to submit or post any information, including personal information, on our website. Under no circumstances may anyone under age 13 use our website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

 

 

FOR CALIFORNIA RESIDENTS

 

If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at one of the following addresses:

UVCleanHouse 

655 Montgomery St San Francisco, California 94111 United States of America

628-215-5471

If you are a resident of California, effective January 1, 2020, you have the following rights under the California Consumer Privacy Act of 2018 (“CCPA”):

  • to know what categories of personal information about you we have collected and used, including how the personal information was collected;
  • to know what categories of personal information is being sold or disclosed and if it is being sold or disclosed to third parties and a list of categories of information that are sold; [or, if applicable: to know that your personal information has not been sold.]
  • to opt out of the sale of your personal information 
  • to access your personal information, including the right to download or transfer personal information collected during the previous 12 months 
  • to request that your personal information be deleted email us at support@uvcleanhouse.com
  • to equal service and equal price for goods or services even if you exercise your rights under the CCPA.

While California residents have the right to opt-out of the sale of their personal information under CCPA, we do not sell personal information to any third parties, and therefore, we have not included a “Do Not Sell My Personal Information” link on our website. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law.

 

If you are a California resident and you want to exercise any of your rights as set forth above, please contact us at support@uvcleanhouse.com

or

call us 628-215-5471

For all requests, it is helpful to put the statement “California Privacy Rights” in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a California resident and provide a current California address for our response. 

 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Your Rights and Choices

 

The California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with specific rights regarding their personal information. In addition to our Privacy Policy about the below describes your CCPA rights and explains how to exercise those rights.

 

 

Access to Specific Information and Data Portability Rights

 

You have the right to request that UVCleanHouse disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will disclose to you:

 

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and,
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

 

You have the right to request that UVCleanHouse delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech protect the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

 

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

 

Call us at: 628-215-5471

 

Emailing us at: support@uvcleanhouse.com

 

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. For all requests, it is helpful to put the statement “California Privacy Rights” in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to provide enough information that allows us to reasonably verify that you are the person that we collected information about.

 

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

 

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

 

Response Timing and Format

 

We will confirm receipt of a verifiable consumer request within ten (10) days and provide information about how we will process the request.

 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.

 

We will deliver our written response by mail or electronically, at your option.

 

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically we will email or mail you a document that contains all personal information.

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

For all requests, it is helpful to put the statement “California Privacy Rights” in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to provide enough information that allows us to reasonably verify that you are the person that we collected information about.

 

Personal Information Sales Opt-Out and Opt-In Rights

 

While California residents have the right to opt-out of the sale of their personal information under CCPA, we do not sell personal information to any third parties, and therefore, we have not included a “Do Not Sell My Personal Information” link on our Website. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law.

 

 

Non-Discrimination

 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

 

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Accessibility Statement

 

We are committed to making sure that our website is accessible to everyone. To access this Privacy Policy in an alternative form, please email support@uvcleanhouse.com

 

Changes to Our Privacy Notice

 

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.